Privacy Policy

Last updated: March 2026

1. Information We Collect

We collect information you provide directly and information collected automatically when you use HomeFix AI.

Information You Provide

  • Account information (name, email, password)
  • Profile information (address, home details)
  • Photos, audio, and text you submit for analysis
  • Contractor quotes and home repair information
  • Communication with our support team

Information Collected Automatically

  • Usage data (features used, time spent, interactions)
  • Device information (device type, operating system, browser)
  • IP address and location data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process your subscription and billing
  • Respond to your inquiries and provide customer support
  • Send you service-related announcements and updates
  • Analyze usage patterns to improve user experience
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. AI and Data Processing

When you submit photos, audio, or text to HomeFix AI for analysis, we process this information using artificial intelligence to identify potential home issues and provide guidance.

Data Retention

We retain your submitted content and analysis results for as long as your account is active, or as needed to provide the Service. You may delete individual scans from your account at any time.

4. Data Sharing

We do not sell your personal information to third parties. We may share information in limited circumstances:

With Screened Professionals

If you request a quote or connection with a contractor, we share only the information you explicitly consent to share. We work only with screened professionals who agree to protect your privacy.

Service Providers

We may share information with vendors and service providers who assist us in operating the Service (hosting, analytics, payment processing). These providers are contractually obligated to protect your data.

Legal Requirements

We may disclose information if required by law or in response to valid legal requests.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

Access

You can access and review your personal information through your account settings.

Correction

You can update or correct your account information at any time.

Deletion

You can request deletion of your account and associated data. See our Delete My Account page for instructions.

Portability

You can request a copy of your data in a portable format. Contact us at support@homefixai.app.

7. Children's Privacy

HomeFix AI is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze how you use the Service.

Website Analytics

We use analytics tools to understand user behavior and improve the Service.

Meta Pixel

We use Meta Pixel for conversion tracking and advertising purposes. This allows us to measure the effectiveness of our marketing campaigns.

Conversion Tracking

We track conversions to understand which marketing efforts are most effective.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date and, if required, by sending you an email notification. Your continued use of the Service after changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@homefixai.app

You can also request account deletion or exercise your privacy rights by visiting our Delete My Account page.